Chubb Workshop

A Manager's Guide to Coaching Millennials
(CHPMP) – Philadelphia  – September 23-24, 2014

Most workers are highly aware that generation gaps exist in their workplace and regard them as a serious problem. More than two-thirds of American workers agree that there is a "real generational divide" that causes "problems in your workplace," according to surveys conducted by Wired, Fortune, and others. Research has shown that the problem is more acute in the insurance industry, which can have a short-term effect on productivity, and a long-term effect on perpetuation. This workshop gets to the heart of the issue: understanding and coaching the high potential Millennial producer to generate immediate sales and insure long-term sustainable growth as these producers move toward leadership positions.

Workshop Introduction

Workshop Introduction (1:25)

General overview of the workshop and the concepts that will be presented.


September 23-24, 2014


Chubb Philadelphia Office
4 Penn Center
1600 JFK Blvd.
Philadelphia, PA 19103



($100 for Cornerstone Agents)

Why Millennials?

Why Millennials? (1:56)

A basic understanding of who the Millennials are and what makes them different from previous generations.

Introduction to LifeCourse

Introduction to LifeCourse (2:44)

An introduction to LifeCourse, a publishing, speaking, and consulting company built on the generational discoveries of founding partners Neil Howe and William Strauss.

Program Objectives:

The workshop is an interactive classroom format with an experienced facilitator.

  • Understand the difference between phases of life & generations
  • Recognize how the generational experience of Millennial employees shapes their overall perspective
  • Know the specific wants, needs, & expectations of the Millennial workforce
  • Use a series of strategies & tactics to create an environment that capitalizes on the strengths of the Millennial employee
  • Incorporate the suggested actions for retaining & energizing the‚Ä® Millennial employee into the overall coaching process
  • Understand when to coach, what to coach, & how to coach the Millennial employee
  • Use a systematic coaching process to improve overall performance Incorporate generational traits into the coaching process


Here’s what past participants have said about this program:

· "Excellent course with very rich material.  Prior to the course, I had lost faith in the Millennials and their ability to contribute to our business.  I am now energized about their potential and with a renewed faith in my ability to better understand how to effectively lead them to reach their full potential."

· "This class was an excellent investment in my future. It was a time very well spent. I just learned so much! We could use another NJ class for others in our agency."

· "This workshop was eye-opening for me. I learned some very strong techniques to apply to my coaching opportunities. Would love to have others in my firm attend this workshop."

· "I was uncertain of the value of the training when I signed up and I have a new perspective and appreciation for the Millennials.  Will leave the training taking a fresh approach at managing Millennials."


Program Dates and Times:

Program dates and times are as follows:

Tuesday, September 23, 2014: 8:30am-5:00pm

Wednesday, September 24, 2014: 8:30am-12:00pm


The program will be held at:

Chubb Philadephia Office
Four Penn Center
1600 JFK Blvd
Suite 400
Philadelphia, PA 19103


Tuition for the program is $200.  Tuition is $100 for Cornerstone agents.  Please see the “Registration” section below for payment details.

Who Should Attend:

The Workshop is recommended for agency and broker principals and managers. Senior producers and those who manage high-potential producers will find benefit in the workshop as well. CHPMP is designed to complement Chubb's highly successful Premier Producer Development Program.


To register for the Performance Development Program, click HERE to complete the online form. To complete your registration, please mail your tuition check in the amount of $200, payable to Chubb & Son to:

Ginny Leininger
Training Coordinator
Agency Education
Chubb Group of Insurance Companies
15 Mountainview Road
Warren, NJ 07059

* Please indicate "Attention: Ginny Leininger" on your check and envelope.


What will I learn in CHPMP?
CHPMP presents the seven core traits of the Millennial producers, the recommended actions and tactics to leverage those traits, and four key coaching styles that match them. Millennials are different from other generations—they have a different communication style and therefore respond better to certain coaching techniques over others. By the end of the workshop, each participant will have developed an action plan to optimize coaching techniques in order to increase sales production.

Why are Millennial producers different than other producers?
Millennials, born between 1982 – 2004, grew up in a different time than the two previous generations (Boomers and Generation X). Older generations have given Millennials the sense that they are, collectively, vital to the nation and to their parents' sense of purpose. More than the generations that came before, Millennials have grown up feeling wanted and important. Millennials are team-oriented technology natives who tend to be achievement-oriented and have a different outlook on sales and management. Coaching them requires a nuanced approach to get the most out of them.

What do I need to do to prepare?
There are two requirements in order to prepare for the workshop. Every participant must complete the Coaching Style Assessment. After completion of the short assessment, a full report of your coaching style will be generated, which you can take with you to the workshop. Secondly, you should have in mind a producer that you are or will be coaching. Consider what might be the challenges of coaching him or her.

About The Faculty:

Rick Milczanowski

Rick is currently the Director, Consulting Services and the NHCG Inc. Master Trainer. He has over 20 years experience in management, and is an experienced corporate manager, trainer, and one-on-one executive coach in the fields of Management/Supervisory Skills, Employment Law and Compliance, Fair Management Practices, and Sales and Service.

Prior to joining NHCG Inc., Rick was recruited by ITT/The Hartford Financial Services Group, Inc. and served as an efficiency consultant, manager, and director out of the company's world headquarters for over 12 years. During his corporate career there, he managed and directed various departments including Sales, Marketing, Customer Service, and Corporate Procurement. In addition, he served on the ITT Purchasing Council as a key negotiator for 5 years.

Read more about Rick

Chubb Contact:

Ginny Leininger
Training Coordinator
Agency Education
Chubb Group of Insurance Companies
15 Mountain View Road
Warren, NJ 07059